August was another productive month for our one-of-a-kind IT Help Desk and our world-class website!
It is clear that our guys in IT have found their groove in our beautiful new office space—in August their response time (the average amount of time it takes an actual human to respond to a help ticket) was down to 3 minutes and 36 seconds!
They closed tickets faster in August as well, with the average resolution time down to 3 hours and 58 minutes. It is important to note that some IT issues requi...
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