http://seacoastrealty.com/blog/archive_201708/sort_entrydatetime-desc/ Wilmington OfficeTop Listing AgentJosie GodwinTop Selling AgentJennifer FarmerTop Small Listing TeamRob WarwickTop Small Selling Team  Jessica Edwards & AssociatesTop Large Listing & Selling Team Gruner ResidentialCarolina Beach OfficeTop Listing & Selling AgentCori McQueenTop Small Listing TeamThe Moran TeamTop Small Selling TeamThe Newman TeamBrunswick OfficesTop Listing & Selling AgentDoug Bris-BoisTop Small Listing Team  The Haraway GroupTop Small Selling TeamCronick & AssociatesTop Large Listing & Selling Team                Hank Troscianiec & AssociatesJacksonville OfficeTop Listing & Selling AgentJenna MortonTop Small Listing TeamThe Frost TeamTop Small Selling Team  40 SailsTop Large Listing Team  Terri Alphin Smith & Co.Top Large Selling Team  Castro Real Estate GroupLeland OfficeTop Listing AgentChuck BestTop Selling AgentJames DiazTop Small Listing & Selling TeamKaren Schwartz TeamTop Large Listing & Selling Team                Shawn Horton – Trusst Marketing GroupOnlsow/Pender OfficesTop Listing AgentNora RuehleTop Selling AgentKelly WigginsTop Small Listing Team  Kristen DowningTop Small Selling TeamChristina Pitz TeamTop Large Listing & Selling TeamNorth Carolina Home GroupSouth Brunswick OfficesTop Listing AgentFrank SaubersTop Selling AgentFrances Warner Top Small Listing Team  Enzor & AssociatesTop Small Selling TeamThe Kozel TeamMidtown OfficeTop Listing AgentKelly SloopTop Selling AgentMelissa DunnTop Small Listing & Selling TeamThe Wilson Team Top Large Listing & Selling Team                Shane Register Team Top New Homes Sales AssociateLisa Hadgraft Overall Top ProducersHank Troscianiec & AssociatesCronick & AssociatesCastro Real Estate GroupGruner ResidentialShawn Horton – Trusst Marketing GroupTerri Alphin Smith & Co.Frances Warner Team Gale40 SailsRosado & Associates http://seacoastrealty.com/blog/2212/congratulations-top-agents-and-teams-july-2017/ Thu, 17 Aug 2017 12:00:00 -0500 It has been another great month for our one-of-a-kind IT Help Desk, as well as our fantastic website. Our Help Desk employs three full-time Information Technology Experts who stay at-the-ready to assist all of our agents and staff with their technology needs. From setting up new equipment in the office, to troubleshooting computer problems at home, from email issues, to smart-phone problems, Johnathan, Jason, and Jarett pride themselves on not only quick responses and resolution of issues, but also on excellent customer service. Our IT Department is truly an integral and prized part of the Sea Coast Family. Throughout the month of July, the Help Desk closed 653 Help Tickets. The average amount of time it took for a human response to these requests was 11 minutes and 24 seconds. The average resolution time for Help Tickets was 5 hours and 13 minutes. It is important to note that resolving many IT issues requires working in conjunction with other companies (Zillow, for example), slow responses from which can substantially raise resolution time for our Help Tickets. That said, approximately 68% of Help Tickets in July were resolved in under 25 minutes.Via our expertly-designed SeaCoastRealty.com real estate website, each of our agents is provided their own customizable website. Individual agent efforts, as well as company marketing, and search engine optimization methods are constantly working to drive more traffic to our listings. In July there were 34,871 visits to this website, resulting in 71,217 page views. These visits generated 257 inquiries, 84 of which went directly to agents via their individual websites. Agent profiles were viewed 3,784 times, and 5,250 referrals to the website came from Facebook alone. Our stellar IT Help Desk and expertly designed website are just two of a vast array of advantages Coldwell Banker Sea Coast Advantage offers our agents.Interested in Joining Our Team?    http://seacoastrealty.com/blog/2207/it-help-desk-&-web-stats-for-july/ Wed, 09 Aug 2017 12:00:00 -0500