Coldwell Banker Sea Coast Advantage Blog

I.T. Help Desk & Web Stats for 2017

We had a great year!
Posted: January 11, 2018 by Honor Rudd

2017 was a fantastic year for our one-of-a-kind I.T. Help Desk and our world-class website! 

Our I.T. Professionals' average response time (that is how long it takes an actual human to respond to a help ticket) dropped from a 2016 average of 8 minutes and 8 seconds, to 5 minutes and 24 seconds! It is important to note that some issues require working in concert with other entities (Zillow, or DotLoop, for example) to trouble shoot and solve problems. These help tickets can take longer to close, but approximately 73% of help tickets in 2017 were closed in under 20 minutes! And they accomplished all this while closing 373 more tickets than last year!

Due to the diligent work of our SEO team and marketing department, our agents’ web pages were viewed hundreds of thousands of times in the last year, and tens of thousands of viewers have come exclusively from Facebook.

Our stellar I.T. Help Desk and expertly designed website are just two of a vast array of advantages Coldwell Banker Sea Coast Advantage offers our agents.

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