November was another productive month for our one-of-a-kind I.T. Help Desk and our world-class website!
Our I.T. Professionals' average response time (that is how long it takes an actual human to respond to a help ticket) dropped yet again since our last update! It is important to note that some issues require working in concert with other entities (Zillow, or DotLoop, for example) to trouble shoot and solve problems. These help tickets can take longer to close, but approximately 68% of help tickets in November were closed in under 15 minutes!
Due to the diligent work of our SEO team and marketing department, our agents’ web pages have been viewed tens of thousands of times in the last month, and thousands of viewers have come exclusively from Facebook.Our stellar I.T. Help Desk and expertly designed website are just two of a vast array of advantages Coldwell Banker Sea Coast Advantage offers our agents.